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Although this policy describes features that are specific to Chrome, any personal information that is provided to Google or stored in your Google Account will be used and protected in accordance with the Google Privacy Policy, as changed from time to time.

#Best mac cleaner 2017 spam how to

If youвЂ™re emailing your question, please add вЂњMailbagвЂќ to the subject line.Learn how to control the information that's collected, stored, and shared when you use the Google Chrome browser on your computer or mobile device, Chrome OS, and when you enable Safe Browsing in Chrome. Sign up, see past Tech+ answers or ask your own tech question at dpo.st/mailbag.

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Miss a week? Then subscribe to the new weekly Tech+ newsletter to get this weekвЂ™s question plus more delivered right to your inbox. DonвЂ™t forget to back up files!В Here are instructions to do that: support. If youвЂ™re still freaked out, you could wipe your computer and reinstall Windows. Go to the Windows search bar and type вЂњSystem restoreвЂќ and follow directions.

While System Restore can rewind a computer back to an earlier period, this could also store malware.

For example, in Google Chrome, go to вЂњSettings,вЂќ then вЂњMore ToolsвЂќ and then вЂњExtensions.вЂќ Disable or delete the ones that are likely malware.

Check to see if any unfamiliar extensions or add-ons are now part of your internet browser.

offers the how-to steps to change start pages for several browsers at /set-homepage-3483132.

If opening your internet browser shows a strange page (a bad sign!), then check the browserвЂ™s settings to see what website opens at startup.

Windows Defender, at /en-us/windows/windows-defender, adds virus protection, spyware and malware removal and real-time protection.ДЄlso, a few more checks to do on your computer:

Microsoft also offers free antivirus software, which is built into Windows 10.

Microsoft says this works with existing antivirus software.

If youвЂ™re still suspicious after running the Windows Malicious tool, then try the Microsoft Safety Scanner, at dpo.st/safetyscanner.

The link offers detailed instructions on how to use the tool.

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The Windows Malicious Software Removal Tool (at dpo.st/antimalware) finds and removes threats in Windows versions as early as Windows 7.

Microsoft offers a few choices to clean up baddies infecting a computer.

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If that gets you nowhere, youвЂ™ll need to download some anti-malware software. Attempt to run existing anti-malware or antivirus software already installed or try to get your antivirus software working. And then proceed with cleaning up your computer by doing tasks like Disk Cleanup (type вЂњDisk CleanupвЂќ in the Windows search bar). Now back up all yourВ important files (photos, documents, email, etc.) you havenвЂ™t backed up already. Steps in how to do this are available on MicrosoftвЂ™s site here: dpo.st/safemode

If you feel confident enough to move forward on your own, turn your computer on but boot it up in вЂњSafe Mode,вЂќ which limits what programs run on your PC. Of course, there are a plethora of hired computer help that you can pay, too, including Best BuyвЂ™s Geek Squad, GroovyTek and others. com/en-us/store/locations/ find-a-storeДЄnother alternative is to call an antivirus company and see if they can troubleshoot your issue to make sure there is no lingering malware and also to get the security software operating again. HereвЂ™s a list of local Microsoft stores: microsoft.

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If you are in a complete frenzy, take your computer straight to a local Microsoft store where on-site tech staff will do a quick look see for free (but make an appointmentВ first) to make sure the computer is okay. So, let me skip a lecture and instead be more constructive. Since you did give them access Darlene, there is always a chance that something nasty got installed on your PC. Not another one! People, Microsoft is never going to personally contact you, unless you contacted them first. I am just frustrated and feel like an idiot. вЂ¦В They called an hour after I turned off computer and said the computer was fixed. So stupid me gave them access to the computer. We ran some вЂwindows rвЂ™ and checked some things, saying there were 19,000 errors, most of them were Microsoft files. вЂ¦The techs even gave me their employee number and names. Q: I got a call from Microsoft tech (or what I thought it was). Scammed by fake Microsoft techs, here's how to clean up a computer before it's too late